What Happens When You Arrive
Upon your arrival in Coxen Hole, with a minimum of two passengers, Ismael, our trusted driver, will meet you. He will be near the outside gate (#7 for pedestrians) and holding a West End Divers sign. He will drive you to West End Divers where you will meet our staff. At that time we will check your certification card or log book, ask you to fill out a customer record form, and get you fitted with the proper dive equipment. At the end of your dives, Ismael will be at the shop to return you to the ship.
If your ship makes port at the new terminal at Mahogany Bay, we can provide round trip transportation from the parking lot just outside of the terminal. Ismael will meet you there, and bring you back inside the terminal upon your return. Price: $20 per person (minimum two passengers).
For payment, we accept cash and all major credit cards. For credit card payments, we use PayPal and a 5% service fee will be added to your bill. For deposits made before you leave home we will accept payments from your PayPal account.
The US dollar is readily accepted at all locations in Roatan. However, it is recommended that you bring denominations of $20 or less to make your purchases. Often when paying in dollars you will receive Lempiras in change, please note the exchange rate is approximately 19 Lempiras to the dollar.
Deposit and Refund Policy
A 50% deposit will confirm your reservation. Cancellations made prior to 30 days are 100% refundable less any fees and taxes paid. Cancellations made less than 30 days prior to the reservation are non-refundable. In the unlikely event that your ship cannot make port due to weather, we offer a full refund of your deposit.